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Frequently Ask Questions

How to list a job?

Listing a job on Helpers.ie is straightforward, fast and FREE process.

Customers can list as many jobs as they wish and are under no obligation to accept any bids from any suppliers.

To list a job click here or click the ‘Post A Job’ link on the homepage.

The one page listing process consists of:

  • Step 1: Select a suitable package.
  • Step 2: Enter item details and upload images, where appropriate.
  • Step 3: Enter the job location and the area where work needs to be carried out.
  • Step 4: Submit the job listing and you are done, it’s that easy.

After the job is listed, all relevant service Providers who are interested in your listing will be alerted.

They are alerted because their preferences match your listing in one of the following ways:

  1. The nature your job skills required for example Plummer.
  2. Your location for example Rathmines, Dublin.

If you changed your mind after all and have decided not to get the job done, please remove the listing as soon as possible, this then saves the suppliers from making unnecessary bids. The remove link sits on your ‘Dashboard’ to the right of the ‘View Bids’ button.

  • Uploading Pictures

We strongly advise customers to list jobs with images. This will increase the amount of bids you’ll receive and it also gives suppliers a clearer idea of the job required.

Adding images is Step2 in the listing a job process. Images compatible with Helpers.ie include JPEGs, GIFs and PNGs.

If you have any problems uploading an image please contact Helpers.ie live support.

  • Job Details

Customers are encouraged to enter as much detail as possible when posting a job in order to avoid any confusion over the listing and to ensure the cheapest possible bid/quote.

  • Using“Invite Me”

We also offers “Invite Me” option, which is an alternative to the traditional reverse auction. This is a quick, hassle-free alternative to waiting for bid/quotes and liaising back and forth with potential suppliers/helpers about your job.

To obtain the “Invite Me” option price, simply list an item the same way you normally would. Once your listing is posted, you will be eligible for “Invite Me”, within seconds simply click on a supplier/helper profile that you are interested in and click the “Invite Me“ button located at top right hand side of the page. It will show you all the jobs you posted you can select the job you want to invite the supplier/helper for and you are done.

Your selected supplier/helper will give you their bid/quote price and If you are happy with the price, simply click “Proceed & Book”. You will be prompted to either pay a small service fee or full payment + fee and we will then allocate that supplier/helper to complete your service/job. You will be emailed the service/job details so you are able to communicate with your supplier/helper directly.

Click here to browse suppliers/helpers profiles 

How can I receive more quotes?

There are few ways in which you can increase the number of quotes you receive. 

First, giving as much detail as possible about the job/service you need done, this will provide service providers with a clearer idea of whether they have the correct skills to complete the required job.

Entering details along with photos where possible, will all help you to receive more quotes.

Secondly, flexibility with dates will help increase the number of quotes you receive and potentially encourage cheaper prices, as service providers may be able to get your job done without having to go out of their way.

Inviting companies/businesses to quote will also help increase the number of quotes you receive as you may make your listing more visible to appropriately matched suppliers who hadn’t previously seen it.

To list a job for FREE click here

Is there a contract template that I can download?

If you decide that you do need a written contract, it can be difficult to know where to get started. Standard forms of contract can be downloaded here

Understanding of contracts

Have you ever been halfway through a project when you suddenly realise that you should have had a contract with your supplier/helper?

Don’t worry, you’re not alone. Written contracts are rarer than they should be, and disagreements surrounding verbal contracts are all too common. But knowing when you need a written contract is not always straightforward.

When and why should you have a written contract?

In a perfect world, any agreement you make with a supplier/helper would be outlined in a detailed document which is signed and dated. However, sometimes this just isn’t practical. It can also feel socially unacceptable (implying a lack of trust) for a very small and straightforward job. But even for these small jobs, it’s important that everybody is clear on what work will be carried out, how much it’s going to cost and what will happen if things go wrong. A quick discussion and ‘mutual assent’ typically constitute a contract.

Ultimately, it is a judgement call as to whether the project warrants a written contract, and this is something you should carefully consider. Written contracts start to become necessary when a project is complex, has staged payments, or is of significant cost. If in doubt, use a written contract, which you can write yourself in plain English. The following should help you make sure your contract is fit for purpose.

 

How do I ensure my supplier/helper is trustworthy?

To ensure our customers have a safe, mutually beneficial community we have created a feedback recommendation rating system.

Based on factors such as completed jobs and previous customer feedback, suppliers receive a positive rating percentage, which can be used to gauge their reliability and performance.

All feedback scores and previous comments can be freely seen on a customer’s profile page.

All service providers on Helpers.ie are required to complete their profile and go through a process before being allowed to obtain jobs. However, we suggest that you also do your own due diligence.

How can I leave feedback?

To create an honest and safe Helpers community, we request all members to leave honest and reliable feedback after every transaction.

To leave feedback, please log onto your “Dashboard” page. When you are in dashboard page press ‘Feedback’ option in order to view your completed Jobs. You will then see a ‘Feedback’ option. By pressing that option you can leave Positive, Neutral or Negative feedback along with your comment.

What to do in case of a dispute?

Projects are often complex and mistakes can be made on both sides. In the unfortunate event of a dispute, we first suggest that you discuss any problems with your service provider directly and try to work out a solution that suits you and your provider/helper.

If you have kept a written log of the project, offer evidence and examples to support your claims. It may also help to refer back to relevant points in the contract, if one was drawn up.

Be fair and allow your provider/helper to respond to your points and fix any faults. Most provider/helper want their customers to be happy with their work and will be keen to resolve any issues amicably and to your satisfaction.

However, if you are unable to resolve an issue directly with your provider/helper, you might want to seek further help or advice.

Trade Associations

Check if your provider/helper belongs to a trade association or professional body. In many cases, these organisations will have an established complaints process in case of any problems. Contact the appropriate organisation to confirm the tradesman’s membership and to ask for guidance.

Citizens Advice

If your tradesman is not a member of a trade organisation, try contacting Citizens Advice who provide help and advice to consumers through a national telephone service and local offices. Citizens Advice also explains your rights when having building work or home improvements done through their self help.

Independent Mediation

You may be able to resolve your dispute through independent mediation. Mediation would give you and your tradesman the chance to find a solution to your problem with the help of an independent third party. Contact your local Citizens Information Centre for more details about how to find a local mediator.

If you are still unable to reach a satisfactory resolution, you might want to consider starting legal proceedings. Legal action can be a costly and time-consuming process, and should only be used as a last resort.

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