When choosing the right heating engineer, there are some key issues you need to think about. In this article, we’ll take you through them step by step.
- Choose someone with lots of specific experience
- If your job involves gas, check whether the tradesman is on RGI
- Get a detailed quote from each tradesman/helper you’re considering
- Ask each tradesman/helper to explain what they plan to do
- Ask about professional qualifications and accreditation
- Discuss materials before work starts
Let’s look at each of these in a bit more depth.
Choose someone with lots of specific experience
First, make sure you choose a heating engineer who has lots of specific experience of doing your type of job. Robert explains
“If it’s a boiler breakdown, for example, go for someone with experience of repairing boilers – not just a gas fitter. Because even though someone is a gas engineer, they might primarily be an installer, and not actually have a clue about fixing a boiler. People should look for the site feedback specific to the type of job they need done.”
Once you’ve found a tradesman/helper with the right experience, ask to see photos of their work, and – if it’s going to be a big job look at their previous work photos in their profile – try to contact one or two of their previous customers. That will allow you to find out about what it’s like having them in your home, as well as their standard of workmanship.
If your job involves gas, check whether the tradesman/helper is Gas Safe-registered
If your heating job involves gas, the tradesman/helper who works on it is legally required to be on the RGI list (link opens in a new window). This is the official list of gas engineers who are registered to work safely on boilers, cookers, fires and all other gas appliances.
Every heating engineer on the register should carry an RGI ID card (link opens in a new window). Ask to see this card when they arrive. To find out what a registered gas installer is chick here (link opens in a new window).
Occasionally you may come across a heating engineer who is not on RGI list (link opens in a new window): They may have chosen, for example, to only take on jobs that do not involve gas at all. However, this is quite rare, as so many heating jobs do involve gas to some extent.
Get a detailed quote from each tradesman/helper you’re considering
Choose a tradesman/helper who gives you a good yet detailed quote after reading the details and seeing the photos, with all the costs broken down. These should include everything from labour and materials to any possible extra expenses, like a charge for power-flushing your heating system.
The quote should also make clear if the customer is expected to pay for any materials upfront – for example a new boiler or set of radiators.
Heating and gas engineer William Healy explains that a homeowner should never choose a tradesman/helper who demands full payment in cash before a job is done, you can always chose to pay through the website Helpers.ie because they don’t release the payment until the work is fully done and homeowner is happy with the work being done.
“I find a lot of people actually try to pay me cash before I’ve done the job! Never, ever do that – always wait until the job is finished and you know you’re happy with the work.
“I’d also suggest a homeowner chooses a heating engineer who gives them a total price for the whole job in their quote – rather than a per-hour or per-day rate. That’s because if you’re paying someone per hour, they could be doing whatever in your cupboard. They could be spinning it out and just sitting there on the phone!”
Ask each tradesman to explain what they plan to do
As William emphasises, a really good heating engineer will help the homeowner understand what’s going on:
“When I’m doing a job, I try to explain to the customer why it’s being done, why I’ve decided to approach the job that way, and how the machine actually works for future reference. For example, a lot of people don’t know how to top their boilers up – and then they pay an engineer upto €100 to come out and top the boiler up every time.
“So I would choose a tradesman/helper who was willing to explain things, and show you how to sort the little, safe things you can do yourself, rather than just fixing something but not showing you what he’s done.”
ASk about professional qualifications and accreditation
If a tradesman/helper has qualifications in Plumbing and Domestic Heating, it’s certainly a good indication that they take their job seriously.
However, because heating projects so often involve unexpected problem-solving and learning ‘on the job’, several years of experience can be at least as valid.
It’s also worth asking whether a tradesman/helper is a member of any professional association. Depending on the specific membership, this may give you extra protection as a consumer.
Discuss materials before work starts
If a job involves the purchase of fixtures and fittings, you might be tempted to buy these yourself: Many homeowners go down this route because they see products in high street shops and then think they can buy similar items more cheaply online.
Another Heating engineer Jordan explains why this approach can cause problems:
“Anything I buy is Irish WRAS-approved – the Water Regulations Authority Standard. Proper plumbers’ merchants will only sell that stuff. Whereas often, cheaper stuff bought online – taps and radiator valves and things – is just terrible quality.
“For example, someone bought a load of valves off the internet, and I fitted them on to eight or nine radiators. Once I’d fitted them all, I filled the system as you would do normally, and every single one leaked, because the sizing wasn’t correct – it was just out by a fraction of a millimetre.
“That day I was there until nine at night, because they all had to be removed, and I had to refit each one using a PTFE sealant tape to pack it out, which is not how they should have been fitted. That’s why it’s important, if customers are sourcing their own fittings, to get stuff that’s WRAS-approved. All WRAS-approved stuff is stamped, so it’s easy to see what’s what.”
A good heating engineer will be able to explain the pros and cons of buying from different sources, and should help you avoid any ‘false economies’.
Get your job started today!