Projects are often complex and mistakes can be made on both sides. In the unfortunate event of a dispute, we first suggest that you discuss any problems with your employer directly and try to work out a solution that suits you and your employer.
If you have kept a written log of the project, offer evidence and examples to support your claims. It may also help to refer back to relevant points in the contract, if one was drawn up.
Be fair and allow your employer to respond. Most employers want to get the job done and will be keen to come to an amicable agreement.
However, if you are unable to resolve an issue directly with your employer, you might want to seek further help or advice.
Try contacting Citizens Information who provide help and advice to consumers through a national telephone service and local offices. Citizens information also explains your rights through their self help.
You may be able to resolve your dispute through independent mediation. Mediation would give you and your employer the chance to find a solution to your problem with the help of an independent third party. Contact your local Citizens Information Centre for more details about how to find a local mediator.
If you are still unable to reach a satisfactory resolution, you might want to consider starting legal proceedings. Legal action can be a costly and time-consuming process, and should only be used as a last resort.